Ask Zello Roofing

FAQ

Questions we actually get asked.

Licensing, what a replacement includes, cost and timeline, warranties, insurance, and how realtor contingencies work.

Do I need a roof replacement or a repair?

Repeated leaks, curling or cracked shingles, moss between the tabs, or a roof that is past its life usually point to replacement. We inspect on site and tell you straight. We do not sell a full roof when a repair will actually solve it.

When a repair is enough

What is included in a roof replacement price?

Full tear-off down to the plywood, inspection of the deck, replacement of up to two sheets of rotted plywood, new underlayment, ice and water shield in eaves and valleys, starter shingles on rakes and eaves, architectural shingles with 5–7 nails each, ridge vents and caps, lifetime pipe-vent boots, magnetic nail sweep, and complete cleanup. Gutter cleaning is included. New gutters and gutter guards are not automatic — they are quoted only if you want them.

What's included in a replacement

How much does a roof replacement cost?

There is no honest one-price-fits-all number. Pitch, layers, access, flashing, and decking change the job. We inspect on the roof and give a written replacement price that includes full tear-off, underlayment, ice and water shield, architectural shingles with 5–7 nails each, lifetime pipe boots, magnetic sweep, and gutter cleaning. Up to two sheets of rotted plywood are in the quoted price. New gutters are quoted only if you want them.

How we price a replacement

How long does a roof replacement take?

Most asphalt-shingle replacements are finished in one day. The site is tarped, the old roof comes off, the new roof goes on, and we leave with a magnetic sweep. Weather or a large or complex roof can add a day.

How a replacement day goes

Do you tear off the old roof or go over it?

Full tear-off down to the plywood. We inspect the deck and replace up to two sheets of rotted plywood in the quoted price. We do not layover a worn roof.

Full tear-off replacement

Are gutters included with every roof?

Cleaning out gutters is included with every roof replacement. New gutters are quoted only if you want them.

Gutters and gutter guards

Do you handle storm and insurance claims?

Yes. We document the roof, meet the adjuster when needed, and install a warrantied replacement if the claim is approved. You get Tim’s cell number — you are not handed off to a call center.

Storm and insurance claims

Do you invent storm damage so I can file a claim?

No. We document what we find on the roof — we don’t invent damage. If the roof is fine, we say so.

Storm and insurance claims

See our Google reviews

How fast can you turn a realtor contingency?

Post-inspection roof contingencies are a core job for us. We inspect quickly, price a replacement that will clear the objection, and can often schedule and replace a roof before settlement. We can be paid at settlement when the deal/title company allows, if needed. We do not offer pre-buyer inspection shopping.

For realtors

What warranties do you offer?

GAF Silver Pledge provides 10 years of GAF workmanship coverage on qualifying, registered roof systems, subject to the written warranty. You also get our separate 10-year transferable workmanship warranty — not a one-year promise.

GAF warranties and our 10-year workmanship

Are you licensed?

Yes. Virginia Class A contractor license #2705164508. GAF Certified Plus contractor ID #1126786. We are locally based in Locust Grove, VA.

GAF Certified Plus warranties

Are you fully insured?

Yes. We carry general liability and workers’ compensation insurance.

What other services do you offer?

New gutters, gutter guards, tree removal, deck staining and repairs, exterior painting, interior painting and drywall repair, pressure washing, lawn mowing, junk removal, leaf cleanup, and driveway sealing. Roof replacement is the main work. Details are on the additional-services page.

Longer answers in our own words — cost planning examples, what a replacement includes, warranties, storm claims, and installation day — are on Roofing answers. How to verify a Virginia contractor — license, insurance, written estimates, and warranties — is on How to choose a roofer. The extras besides the roof — painting, decks, drainage, trees, yard work — are listed on additional services. That page is not in the main nav on purpose. Roof replacement stays first.

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