Privacy policy

This policy covers askzelloroofing.com, run by Ask Luke Zello, LLC d/b/a Ask Zello Roofing (“we”), a roofing contractor in Locust Grove, Virginia.

What we collect

When you fill out an estimate or contact form, we collect what you type: your name, phone number, email address, property address, the service you want, how you heard about us, and any notes. When you use the instant estimate, we collect the address you enter so we can look up the house.

How we use it

We use your information to call or email you back, give you an estimate, schedule work, and follow up on your job. We do not sell your information, and we do not sell or rent lead lists.

Services we use on this site

• Vercel hosts the website and processes form submissions.
• Resend delivers form submissions to our inboxes (tim@askzelloroofing.com and sales@askzelloroofing.com).
• Google Sheets and a secure database (Neon) store the leads we receive so we can follow up.
• Twilio sends text messages (see Text messages below) and notifies our team by text when a new estimate request comes in.
• Google Tag Manager and Google Analytics measure visits and form submissions using cookies.
• Microsoft Advertising (UET tag) measures visits, calls clicked, and form submissions from our ads using cookies.
• Tidio runs the chat window. If you start a chat, Tidio stores the conversation and anything you type into it.
• For the instant estimate, the address you enter is sent to the U.S. Census Bureau geocoder and Virginia’s VGIN map service to find the house outline. No name, phone, or email goes with it.

These services handle information under their own privacy policies. You can block or delete cookies in your browser; the site and our phone number still work.

Text messages

If you call Ask Zello Roofing and we miss the call, we may send you a text about that call or inquiry. That text may come from (540) 732-7014. It is related to the call you placed, not a marketing blast. Submitting an estimate form on this website does not sign you up for SMS, and we do not automatically text you just because you sent the form.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Mobile information and messaging consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

Your choices

To see, correct, or delete the information we hold about you, call (540) 406-3589, email tim@askzelloroofing.com, or write to us at the address below.

Contact

Ask Zello Roofing
218 Cornwallis Ave, Locust Grove, VA 22508
(540) 406-3589
tim@askzelloroofing.com